We aim to dispatch all goods within 1 working day or by 2pm where placed same working day, orders are generally sent with recorded delivery although courier may vary depending on location. Please note international orders may require extra processing time due to customs paperwork.
European Union
DHL Express are our standard courier and cover the following countries with the DHL Economy Service which is a 3-5 day tracked and signed for service – goods are usually cleared in transit and customer billed via SMS and e-mail any pending import duty/tax prior to delivery
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Greece
Hungary
Irekand
Italy
Latvia
Lithuania
Luxembourg
Malta
Norway
Poland
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
US & Canada
We offer standard tracked, Fedex and DHL Express – goods are usually cleared in transit and customer billed via SMS and e-mail any pending import duty/tax prior to delivery
Rest of World
All other countries are Fedex / DHL Express but operate a flat rate for shipping
Despatch & Delivery
In cases where goods are to be delivered by the Company to the buyer or collected by the Buyer from the Company within a period detailed in the contract and where the buyer cannot accept delivery or effect collection in the said period the Company shall, if it’s storage permits, store the goods and take all reasonable steps to prevent their deterioration until their actual delivery or collection and the buyer shall be liable to the Company for the cost (including insurance) of its so doing. This provision shall be in addition to, not in substitution for, any other payment or damages for which the buyer may become liable in respect of his failure to take delivery or collection at the appropriate time. The Company will replace free of charge goods damaged or lost in transit (excluding any transit from the Company’s Stores in respect of goods collected from there by the buyer), or make up an incomplete delivery provided the buyer gives the Company written notification of such loss or incomplete delivery within 72 hours.
You agree in the event of any parcel returned due to failure to pay the appropriate customs, duties, taxes etc or supplying the incorrect contact info for the carrier, that you will bear full charge for the return shipping at the pro-rate from the shipper – we will endeavor to ensure you have a access to a tracked, accountable and responsible carrier service but in the events covered up you agree to indemnify us against ALL return costs due to yourself failing to provide correct and accurate information – you agree in the event of any return parcels to origin the original shipping and return costs will be deducted from your refund.
Please note the onus is on the customer to ensure that any goods they requested to be imported are within their remit legally and we will not be held responsible for any products or goods seized because the customers fails to produce the relevant license or relevant contact information to the appropropiriate authorities, or knowingly requests restricted items to be imported.
The shipping policies for Kitpimp UK ensure timely dispatch of orders, with various courier options available for both domestic and international deliveries. Customers are informed about shipping costs and any customs duties applicable to their purchases.
How long does delivery take for orders from Kitpimp UK?
Delivery times for orders from Kitpimp UK typically range from 2 to 5 working days for domestic shipments, while international orders may take longer depending on the destination and customs processing.
What couriers are used for shipping by Kitpimp UK?
Kitpimp UK utilizes a variety of reliable couriers for shipping, including Royal Mail and DPD, ensuring prompt and secure delivery of your outdoor and tactical gear.
What shipping options are available at Kitpimp UK?
The shipping options available at Kitpimp UK include standard delivery for domestic orders and various international shipping methods, ensuring reliable service tailored to your location.
Are there international shipping services offered?
International shipping services are indeed offered by Kitpimp UK, allowing customers from various countries to enjoy our outdoor and tactical gear.
How can I track my order from Kitpimp UK?
Tracking your order from Kitpimp UK is straightforward. Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website for real-time updates on your shipment.
What are the shipping costs for my order?
The shipping costs for your order depend on the selected delivery method and your location. During checkout, you will see the available shipping options along with their respective costs.
Does Kitpimp UK offer free shipping promotions?
Kitpimp UK offers free shipping promotions on selected orders or during special events. Be sure to check our website for current promotions and eligibility criteria to take advantage of these offers.
What is the estimated delivery time for UK orders?
The estimated delivery time for UK orders is typically between 3 to 5 working days, depending on the selected shipping method and your location within the UK.
How are customs duties handled for international shipments?
Customs duties for international shipments are the responsibility of the customer. Upon arrival in the destination country, any applicable duties or taxes will be assessed by local customs authorities and must be paid by the recipient.
Can I change my shipping address after ordering?
You can change your shipping address after ordering, but please contact our customer service as soon as possible. Changes can only be made before the order is dispatched.
What should I do if my order is delayed?
If your order is delayed, please check your email for any updates regarding shipping status. If you have concerns, contact our customer service team for assistance and further information on your order's whereabouts.
Are there restrictions on shipping certain products?
Certain products may have shipping restrictions due to regulations or safety concerns. It’s important to check our product descriptions for any specific shipping limitations before placing your order.
How does Kitpimp UK ensure package safety during shipping?
Kitpimp UK ensures package safety during shipping by using durable packaging materials and partnering with reliable couriers. We carefully monitor all shipments to minimize the risk of damage and ensure your products arrive in perfect condition.
What information is needed for shipping inquiries?
The information needed for shipping inquiries includes your order number, shipping address, and any specific questions regarding delivery times or costs. This will help us assist you more effectively.
Is signature required upon delivery from Kitpimp UK?
A signature is required upon delivery from Kitpimp UK to ensure that your order is received securely and to confirm the delivery.
What happens if my package is lost in transit?
If your package is lost in transit, we will initiate an investigation with the courier service. Once confirmed as lost, we will provide a replacement or refund based on your preference and our shipping policies.
How are returns processed for shipped items?
Returns for shipped items are processed by contacting our customer service within 30 days of receipt. Please ensure the items are in their original condition, and we'll guide you through the return shipping procedure.
Can I request expedited shipping for my order?
You can request expedited shipping for your order. Please contact our customer service team to discuss available options and any associated costs for faster delivery.
What packaging materials does Kitpimp UK use for shipping?
Kitpimp UK uses high-quality, eco-friendly packaging materials for shipping to ensure that your outdoor and tactical gear arrives safely and securely. Our packaging includes recyclable boxes, biodegradable fillers, and sturdy tape to protect your purchases during transit.
Shipping Costs and Delivery Times
Understanding shipping costs and delivery times is crucial for customers to make informed purchasing decisions. At Kitpimp UK, we strive to provide transparent information regarding the expenses associated with shipping, ensuring that customers are aware of any additional charges that may apply during the checkout process.
For domestic orders, shipping costs are calculated based on weight and destination, while international shipping may incur customs duties and taxes. Typically, delivery times vary from 3-5 days for European Union countries and 5-10 days for the US and Canada, depending on the chosen courier service. Customers can track their orders in real-time for better visibility and peace of mind.
Customs Duties and Import Taxes
When purchasing from Kitpimp UK, it is important for customers to be aware of potential customs duties and import taxes that may apply to their orders. These fees are determined by the destination country's regulations and are the responsibility of the buyer upon delivery.
We advise customers to check their local customs policies before placing an order to avoid unexpected costs. In most cases, customers will be notified via SMS or email regarding any pending duties or taxes, ensuring they are prepared for the additional charges prior to receiving their shipment.
Order Tracking and Support
To enhance the customer experience, Kitpimp UK provides a comprehensive order tracking system that allows customers to monitor their shipments from dispatch to delivery. This feature is designed to keep customers informed and reduce anxiety regarding the status of their orders.
Should any issues arise during the shipping process, our dedicated customer support team is available to assist. Customers can reach out via email or phone for timely assistance, ensuring that any concerns related to their orders are addressed promptly and effectively.
Returns and Refunds Process
At Kitpimp UK, we understand that sometimes returns are necessary. Our returns and refunds process is designed to be straightforward and user-friendly, allowing customers to initiate returns for eligible items with minimal hassle.
Customers must ensure that items are returned in their original condition and packaging. Once the return is received and processed, refunds will be issued, minus any applicable shipping costs. We encourage customers to review our detailed returns policy for more information on eligibility and procedures.
The shipping policies for Kitpimp UK ensure timely dispatch of orders, with various courier options available for both domestic and international deliveries. Customers are informed about shipping costs and any customs duties applicable to their purchases.
How long does delivery take for orders from Kitpimp UK?
Delivery times for orders from Kitpimp UK typically range from 2 to 5 working days for domestic shipments, while international orders may take longer depending on the destination and customs processing.
What couriers are used for shipping by Kitpimp UK?
Kitpimp UK utilizes a variety of reliable couriers for shipping, including Royal Mail and DPD, ensuring prompt and secure delivery of your outdoor and tactical gear.
What shipping options are available at Kitpimp UK?
The shipping options available at Kitpimp UK include standard delivery for domestic orders and various international shipping methods, ensuring reliable service tailored to your location.
Are there international shipping services offered?
International shipping services are indeed offered by Kitpimp UK, allowing customers from various countries to enjoy our outdoor and tactical gear.
How can I track my order from Kitpimp UK?
Tracking your order from Kitpimp UK is straightforward. Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website for real-time updates on your shipment.
What are the shipping costs for my order?
The shipping costs for your order depend on the selected delivery method and your location. During checkout, you will see the available shipping options along with their respective costs.
Does Kitpimp UK offer free shipping promotions?
Kitpimp UK offers free shipping promotions on selected orders or during special events. Be sure to check our website for current promotions and eligibility criteria to take advantage of these offers.
What is the estimated delivery time for UK orders?
The estimated delivery time for UK orders is typically between 3 to 5 working days, depending on the selected shipping method and your location within the UK.
How are customs duties handled for international shipments?
Customs duties for international shipments are the responsibility of the customer. Upon arrival in the destination country, any applicable duties or taxes will be assessed by local customs authorities and must be paid by the recipient.
Can I change my shipping address after ordering?
You can change your shipping address after ordering, but please contact our customer service as soon as possible. Changes can only be made before the order is dispatched.
What should I do if my order is delayed?
If your order is delayed, please check your email for any updates regarding shipping status. If you have concerns, contact our customer service team for assistance and further information on your order's whereabouts.
Are there restrictions on shipping certain products?
Certain products may have shipping restrictions due to regulations or safety concerns. It’s important to check our product descriptions for any specific shipping limitations before placing your order.
How does Kitpimp UK ensure package safety during shipping?
Kitpimp UK ensures package safety during shipping by using durable packaging materials and partnering with reliable couriers. We carefully monitor all shipments to minimize the risk of damage and ensure your products arrive in perfect condition.
What information is needed for shipping inquiries?
The information needed for shipping inquiries includes your order number, shipping address, and any specific questions regarding delivery times or costs. This will help us assist you more effectively.
Is signature required upon delivery from Kitpimp UK?
A signature is required upon delivery from Kitpimp UK to ensure that your order is received securely and to confirm the delivery.
What happens if my package is lost in transit?
If your package is lost in transit, we will initiate an investigation with the courier service. Once confirmed as lost, we will provide a replacement or refund based on your preference and our shipping policies.
How are returns processed for shipped items?
Returns for shipped items are processed by contacting our customer service within 30 days of receipt. Please ensure the items are in their original condition, and we'll guide you through the return shipping procedure.
Can I request expedited shipping for my order?
You can request expedited shipping for your order. Please contact our customer service team to discuss available options and any associated costs for faster delivery.
What packaging materials does Kitpimp UK use for shipping?
Kitpimp UK uses high-quality, eco-friendly packaging materials for shipping to ensure that your outdoor and tactical gear arrives safely and securely. Our packaging includes recyclable boxes, biodegradable fillers, and sturdy tape to protect your purchases during transit.
Shipping Costs and Delivery Times
Understanding shipping costs and delivery times is crucial for customers to make informed purchasing decisions. At Kitpimp UK, we strive to provide transparent information regarding the expenses associated with shipping, ensuring that customers are aware of any additional charges that may apply during the checkout process.
For domestic orders, shipping costs are calculated based on weight and destination, while international shipping may incur customs duties and taxes. Typically, delivery times vary from 3-5 days for European Union countries and 5-10 days for the US and Canada, depending on the chosen courier service. Customers can track their orders in real-time for better visibility and peace of mind.
Customs Duties and Import Taxes
When purchasing from Kitpimp UK, it is important for customers to be aware of potential customs duties and import taxes that may apply to their orders. These fees are determined by the destination country's regulations and are the responsibility of the buyer upon delivery.
We advise customers to check their local customs policies before placing an order to avoid unexpected costs. In most cases, customers will be notified via SMS or email regarding any pending duties or taxes, ensuring they are prepared for the additional charges prior to receiving their shipment.
Order Tracking and Support
To enhance the customer experience, Kitpimp UK provides a comprehensive order tracking system that allows customers to monitor their shipments from dispatch to delivery. This feature is designed to keep customers informed and reduce anxiety regarding the status of their orders.
Should any issues arise during the shipping process, our dedicated customer support team is available to assist. Customers can reach out via email or phone for timely assistance, ensuring that any concerns related to their orders are addressed promptly and effectively.
Returns and Refunds Process
At Kitpimp UK, we understand that sometimes returns are necessary. Our returns and refunds process is designed to be straightforward and user-friendly, allowing customers to initiate returns for eligible items with minimal hassle.
Customers must ensure that items are returned in their original condition and packaging. Once the return is received and processed, refunds will be issued, minus any applicable shipping costs. We encourage customers to review our detailed returns policy for more information on eligibility and procedures.
