FAQ

Contact us asap, preferably via telephone especially on KitPimp branded products because these are generally dispatched the same working day.

Our Livechat is also a way of leaving messages for us we can attend to.

14 days from date of receipt, we want our customers to enjoy a no quibble money back guarantee and to be satisfied with their purchase on domestic purchases

Please note unless their is a fault return postage is at the buyers expense and postage is non refundable.

If there are any issues with your product please advise asap so we can remedy any issues you face

Yes, we most certainly do! We regularly ship to the the European Union and get all sorts of requests for bespoke work, as well as filling in orders for US customers.

We cater for customers worldwide and due to high volumes of exports our shipping rates are generous, but please note buyers are liable for there own import duty and taxes as usual, usually you will be notified by e-mail with a link and SMS if you’ve provided your mobile so you can see your order in transit.

Our orders to US for example get there within 1-3 days and goods are usually customs cleared en route so simply pay the import liability and enjoy your product, our European shipping also enjoys a good turnaround time with our economy air freight and 24/7 tracking, just like our worldwide shipping we offer.

We take our customers privacy very seriously and endeavor to ensure it is protected in line with applicable legislation under GDPR and other regulations.

We guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

Some banks payments are “held” for a standard anti-fraud check by our merchant in order to avoid fraudulent and unauthorized payment, you may be asked to fill in a “one time password” or “verify your postcode” etc

Please see our page on investment oppertunities